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How to submit Visual Studio crash log to SubMain support

If Visual Studio Crashes While You're Using One of SubMain Add-Ins

Even though we put a huge amount of time and resources into getting our products right, things can still sometimes go wrong.  If you've experienced a Visual Studio crash while using one of our products, we'd appreciate your help with troubleshooting the issue and so we can resolve your particular issue.

To do this, please follow these steps:

  1. When Visual Studio crashes, it displays this warning message:

    VS_crash_1
  2. Please wait for Visual Studio to finish it’s diagnostics, (i.e.don’t click on the Cancel button, even though it’s something frustrating to have to wait!) and you’ll see the following message:

    VS_crash_2
  3. Next, click the Debug button and Visual Studio will display the message shown below:

    VS_crash_3
  4. The best option here is to choose “New instance of the same version of Visual Studio 20xx”, choosing the Visual Studio version you were running when the crash occurred.

    After opening this new instance of Visual Studio, take a screenshot of the call stack information:

    Capture
  5. Finally, please email us at support@submain.com with the call stack information you’ve collected – a screenshot will do. We will investigate and get back to you with a suggested solution without delay.

We are proud of our products and want you to get the best possible experience when using them.

The SubMain Team

Published Thursday, March 13, 2014 7:11 AM by xtab

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